Buying a product from The Mum Shop is easy:
- Use the Main menu dropdowns to filter the products category of your choice.
- As we have authentic social media shop, You can shop from our Instagram or Facebook account or if you know what you are looking for simply enter the product name in the search bar.
- Once you have found the product of your choice, you would like to buy, click on the ‘ADD TO CART’ button beside the item.
- Review the items in your cart by clicking on the ‘CART’ icon on top of the page. You can use the ‘x’ to delete items you have previously chosen and don’t need them anymore.
- You can increase the quantity of a particular item in your cart by changing the number in the quantity box and clicking on ‘UPDATE’.
- Click on ‘CHECKOUT’ to complete your order.
- Feel free to contact us on firstname.lastname@example.org or Whats App call or message on +918910369899 in case you need any assistance.
As soon as you place an order with us, an order confirmation email along with your order number is sent to your registered email address or to the email address you entered, while placing your order.
If for some reason, you did not receive an email, Please check your promotions/Junk/Spam mail folder.
To avoid missing on our emails, please move email@example.com to your safe sender list.
Dispatch, Delivery & Shipping
We will not be able to change the shipping address after the Tracking details has been issued to you. This means that your order has been handed over to the shipping company and unfortunately, after the dispatch the shipping address cannot be changed.
We request you to ensure the address, Pincode and contact details entered by you is correct to avoid delays and any additional reshipping charges.
Return, Refund & Exchanges
Since most of our products are custom-made or personalized and we have created an item especially for you we do not allow exchanges or returns for any of our products falling under these two categories.
The Mum Shop has a strict no returns, exchanges or refunds policy across the website, due to change of mind or for order not accepted upon Arrival.
Please refer to our Shipping & Returns Policy for more details.
Yes it is absolutely safe! At The Mum Shop your personal online security is extremely important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.
All orders are processed through a secure checkout system. Additionally, for your safety and protection, we also check and confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not used fraudulently.